Bestuurskunde

Article

Coördinatie in complexe systemen: het ontstaan van stuurloosheid in het Nederlandse spoorwegsysteem

Trefwoorden Dutch railway system, sensemaking, coordination, disruption management
Auteurs Danny Schipper, Joop Koppenjan en Lasse Gerrits
DOI
Auteursinformatie

Danny Schipper
D. Schipper is verbonden aan de vakgroep Bestuurskunde, Erasmus Universiteit Rotterdam.

Joop Koppenjan
J.F.M. Koppenjan is verbonden aan de vakgroep Bestuurskunde, Erasmus Universiteit Rotterdam.

Lasse Gerrits
L. Gerrits is verbonden aan de vakgroep Politieke Wetenschappen, Otto-Friedrich- Universiteit Bamberg, Duitsland.
  • Samenvatting

      We are only fully aware of our dependency on large scale technical infrastructure systems when they fail to provide reliable services. Yet, at the same time we have witnessed the dismantling of the organizations providing these services due to privatization and liberalization policies. In this article we provide insight into the complexity of managing these now networked systems, consisting of several private and public organizations, by looking at the Dutch railway system. More specifically we analyze a case in which the decision to take several railway tracks and switches out of service resulted in a large scale disruption during rush hour in one of the busiest parts of the Netherlands. With the concept of sensemaking we show that the different actors involved were unable to create a common understanding of the situation to enable coordinated action.

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